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Terroir Wijnsafari Privacybeleid

Privacy and Cookie Statement - Terms of Use

Who processes your personal data?

Terroir-Wijnsafari BV, 'we', 'us', 'our'), with its registered office at Riemsterweg 135A, 3740 Bilzen, is the administrator of this website and is therefore responsible for the processing of the personal data collected via this website. .

Terroir-Wijnsafari BV attaches great importance to respecting your privacy. Most information on the website is therefore available without having to provide personal data.

If you have any questions about the way we process your personal data, you can contact by emailing

What personal data do we collect and how?

Personal data is data that identifies you or that establishes a connection with you as a natural person.

In the cases where Terroir-Wijnsafari BV requests your personal data, that data will be treated in accordance with the provisions of the General Data Protection Regulation (GDPR), and with the provisions of the federal and Flemish regulations on the protection of natural persons when processing personal data. personal data.

These cases are:

  • your information request  (including submitting the contact form)

  • a service you require (including receiving our newsletter)

When you contact us through the website, we collect your identification information (ie first name, last name, company name, company number, email address, telephone number and zip code) and your message. For subscribing to our newsletter, we only collect your e-mail address.

Terroir-Wijnsafari BV gives you the following guarantees:

Your personal data will only be collected and processed:

  • to provide the information you have requested

  • to realize the service you want

  • The processing of your personal data is limited to the intended and aforementioned purposes.

  • We do not store your personal data longer than necessary for the above purposes.

Do we share your personal data with others?

We may call on third parties (for example our partners and sponsors) to process your data for certain specific services. We provide your data to those processors so that they can provide the service in question. It is also possible that these third parties collect personal data or other information on our behalf and in our name. We exercise control there at all times.


Are your personal data transferred outside the European Union?

In principle, we do not pass on your data to countries outside the European Economic Area (European Union + Iceland, Norway and Liechtenstein) or international organisations. If we should exceptionally do this, we will take all possible measures to ensure that your data is protected in accordance with European, federal and Flemish regulations.

What are your rights?

You always have the right to request us to inspect, limit, improve or delete your personal data. You have the right to object to the processing of the personal data, to lodge a complaint with the competent supervisory authority or to request us to transfer this data. The possibilities to exercise these rights apply in accordance with the provisions of the General Data Protection Regulation (GDPR).

You also have the option to unsubscribe from our newsletter at any time.

To exercise your rights, you can contact Terroir-Wijnsafari BV via

How is your personal data secured?

We take the necessary appropriate technical and organizational measures to protect your data against loss or misuse.

Confidentiality and confidentiality of personal data and other information

We are aware of the potentially sensitive nature of the information that visitors provide us in confidence. Terroir-Wijnsafari BV therefore ensures that all personal data and other information that you provide to us is treated with the highest confidentiality and guarantees its secrecy. We impose strict confidentiality as an absolute obligation on all persons we work with and we do not disclose any information to third parties other than those described above (under “Do we share your personal data with others”), whether orally or in writing, without your prior permission.


We keep your data for an optimal user experience. Every conversation a user has with the chatbot is saved. In this way we train the chatbot so that it becomes smarter and better. The storage of conversation data also enables the live chat. The person who helps you can read previous conversations so that you are helped faster. Terroir-Wijnsafari BV certainly does not ask to share personal data in the chatbot. This chat can be used to improve NLP (natural language processing) functionalities. We process your questions and information according to our privacy policy.


We use cookies on this website.


Cookies are small data or text files that are installed on your computer or mobile device when you visit a website or use a (mobile) application. The cookie file contains a unique code that allows you to recognize your browser during your visit to the website or during successive repeated visits. Cookies can be placed by the server of the website or application you are visiting, but also by servers of third parties that may or may not work with this website or application.

In general, cookies make the interaction between the visitor and the website or application easier and faster and help the visitor to navigate between the different parts of a website or application.

You can refuse the installation of cookies via your browser settings. You can also delete the already installed cookies from your computer or mobile device at any time. We would like to refer you to the official websites of the browser you use to discover this further.

When you disable cookies, you should bear in mind that certain graphic elements may not look nice, or you may not be able to use certain applications.

General information

We have the right to change and amend this statement. We always report changes and adjustments via the website.

Terms of Use

The use of the website is subject to the following conditions of use. You are expected to take note of this and to accept the terms of use without reservation.

Use of the site

Terroir-Wijnsafari BV pays a lot of attention and care to the website and strives to ensure that all information is as complete, correct, comprehensible, accurate and up-to-date as possible. Despite all continuous efforts, Terroir-Wijnsafari BV cannot guarantee that the information made available is complete, correct, accurate or up-to-date. If the information provided on the site shows shortcomings, Terroir-Wijnsafari BV will make the greatest possible effort to correct this as quickly as possible.

If you find inaccuracies, you can contact the administrator of the site. For further contact information click on "contact us" in the navigation bar.

Hyperlinks and References

On you are referred with (hyper) links to other websites of partners, sponsors or organizations, and you are referred to information sources that are managed by third parties. Terroir-Wijnsafari BV then has no technical or substantive control or control and can therefore offer no guarantee about the completeness or correctness of the content, nor about the availability of these websites and information sources. The hyperlinks to other sites contained in this site do not imply any endorsement of the external site or its contents. The links are provided for your information and for your convenience. Terroir-Wijnsafari BV therefore accepts no liability for direct or indirect damage resulting from the consultation or use of such external websites and their content.

Intellectual property rights

You have the right to consult the information on this website, to download and reproduce it for personal use, provided you mention the source, in accordance with the provisions of the law of 30 June 1994 on copyright and neighboring rights.

However, this permission does not apply to texts where restrictions on use are explicitly stated. Reproduction or use of multimedia information (sound, images, software, etc.) always requires prior permission. You can contact the administrator of the site about the reproduction of the information. For further information click on "contact" in the navigation bar.

Terroir-Wijnsafari BV retains all intellectual property rights on the website itself and on the information made available.


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